Return and Refund Policy

1. Eligibility for Returns

We only accept returns or refunds for products that are:

• Damaged, Defective, or Incorrect (i.e., not matching the item ordered).

Please note that customers are required to inspect the product at the time of delivery.

Once the product is accepted from the courier partner, it will be considered that the item has been received in good condition, and no return or refund requests will be accepted thereafter.

2. Return Request Procedure

If the ordered product is damaged, defective, or incorrect upon delivery:

• Contact the Hair Buddy team within 1 day of receiving your order.
• You can reach us via WhatsApp at +94 76 465 7876 with your order number, photo/video evidence of the issue, and a short description.

Our team will review your request and arrange a courier pickup for the return if the claim is valid.

3. Refunds

Once the returned product is received and inspected:

• If approved, your refund will be processed to your original payment method within 7–10 working days.

Refunds are issued only for eligible returns (damaged, defective, or incorrect items).

Shipping or handling fees are non-refundable.

4. Exchanges

At this time, we do not offer direct product exchanges.

Customers eligible for a return may receive a replacement product or a refund, as determined by the Hair Buddy team.